Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tinycrew.co.za OR 0664349732 If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will however be liable for the costs to return the parcel to us. Items returned, will be refunded within 3 working days or you are welcome to ask for store credit.

You can always contact us for any return question at info@tinycrew.co.za OR 0664349732.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can help to replace the item/items as soon as possible. We will carry any courier fees in this instance. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or alternative payment arrangement with which you are in agreement. Please remember it can take some time for your bank or credit card company to process and post the refund too.